Contact Center Services

The wide range of contact center offerings at CoreLogic have the necessary depth and breadth to meet our customer requirements by improving efficiencies through increased accuracy, reduced turn-around time, 24/7 support and more. We ensure complete adherences to the applicable 'do not call' policies and telemarketing laws in the United States of America. Our offerings include:

Inbound Customer Services

We are focused on helping our clients increase customer satisfaction, by providing efficient and timely support and ensure proper fulfillment of customer requirements. The various functions for which we provide Inbound Support for our clients include

  • Post Sales Support including Customer Service, Technical Support and Billing Support
  • Marketing and Mailers Support
  • Pre-Sales Technical and Customer Support
  • Customer Surveys
Outbound Customer Services

Our specialized tele-sales teams help our clients meet their revenue targets by acquiring new customers with greater predictability, efficiency and lower cost. The tele-sales teams are supported by in-house lead generation and research teams. Our best-in-class associates will help you realize the quick turnaround for your customers ensuring 'highest level of customer delight'. Outbound Support for our clients include

  • Field Force Management
  • Vendor Management
  • Order assignment and follow-up
  • Quality checks on orders turned in
  • Customer acquisition through focused tele-sales
  • Customer follow up and remote training
  • Customer surveys